Process Mapping
It is our view that in both times of plenty with healthy order books and buoyant trading and also in difficult economic times such as those the world is currently experiencing, it is very relevant to all businesses to be fully aware of how their business works - how it operates in reality every day - its ‘key’ business processes. At GHRL we believe that reviewing defining and communicating how the business should operate brings a range of benefits and enhances Team performance and therefore profitability. Knowing what is expected and how to deliver brings consistency in provision of service which in turn enables standards to be maintained, enhance Client satisfaction and lead to repeat business and maintaining margins.
Change Management programmes for growth and for ‘downsizing’ rely on understanding roles responsibilities and processes with the organisation. In effect, we can only change what we know and to do otherwise risks damage to the business, its performance and ability to take advantage of market opportunities for growth as they arise - and they will arise.
GHRL: Delivering Process Mapping & Management as a real Business Asset to our Clients
Using Promanade Process Mapping software, GHRL delivers:
- The ability to create a ‘model’ Business Management System from the definition of ‘key’ operating processes for ‘roll out’ across the business or group.
- An essential understanding of how the business currently operates, facilitating the immediate identification of areas for improvement and the simultaneous implementation of ‘Best Practice’ across all operations and functions.
- Understand how you can weather these times of Recession, change your business and even ‘downsize’ with minimum risk to your performance and service provision.
- A unique and accurate means of Managing Risk through the immediate identification and classification of ‘key’ business risks and compliance ‘hot spots’.
- A unique way of reinforcing Health and Safety as a core business value through the integration of regulatory compliance and company policy with all day-to-day operational tasks and activities.
- The ability to replace and constantly update existing written and narrative manuals defining Quality/Compliance Procedures and Policies with a contemporary means of delivery, controlled from a central point.
- An essential HR tool which generates analysis reports specifying KPIs and competences against each role and provides the basis for an effective performance management system.
- An innovative method and practical aid to Training and ‘new’ Staff Induction by providing a visual representation of how the business operates at task, role, and organisational level.
- Greater compliance in HR Recruitment procedures through the automatic generation and evidencing of competence based job descriptions.
- The ability to switch to alternative languages affording the standardisation / uniformity of practices and basic issues and values across all departments / locations.
For further details on how Process Review, Mapping and Management can be delivered for the benefit of your business, please e mail us on: process@ghrl.co.uk
